Rewards in a Flash FAQ's

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What is Rewards in a Flash? How can I signup? What do I get for signing up for the Rewards in a Flash card? When do I use my Rewards in a Flash card? How do I know if I have received a reward or discount? What is the difference between a discount and a reward? Are Cigarettes and Tobacco product purchases eligible for points accrual? What products are not eligible for points accrual? What do I do if I forgot my card? What do I do if I lose my Rewards card or it has been damaged? How do I change or update my personal information - name or address? Can I come inside to get my discount for gasoline that was paid for at the pump? How can customers get more information on the Rewards in a Flash program? Lost or Stolen "Rewards" in a Flash Loyalty/Pumpstart or Go Blue Payment Card? What is Rewards in a Flash? Rewards in a Flash is offered by Flash Foods as a "thank you" to our customers for fuel and merchandise purchases. Each time you use your Rewards in a Flash card you are eligible for numerous rewards and discounts. Everyday rewards include: 2 cent Off Fuel - Must pay inside - Not valid at Pay at the Pump 1% Cash Back - Instant reward of 50 cents after $50 spent Coffee Club - Buy 10 Get 1 FREE (refills included) Fountain Club - Buy 10 Get 1 FREE (refills included) Frozen Club - Buy 10 Get 1 FREE (no refills) Special Feature Promotions - Monthly Sweepstakes and Contests (Diesel, Kerosene, Money Orders, Gift Certificates and Lottery are excluded) NEW FEATURE: Pumpstart Club. Click here for more info... Back to top How can I signup? Our new paperless registration allows you to join our customer loyalty program without having to take the time to fill out a paper application, then wait for the application to be sent to our home office for processing. Now, with a simple scan of your license, you are an instant member. Registration is fast, free and easy! Just visit any of our 180 locations in Georgia and North Florida to join. Your membership is activated immediately so that you can start taking advantage of everything your Rewards in a Flash Membership has to offer. Some locations do not offer paperless registration. Locations include stores with manual fuel pumps, Chevron and Shell branded locations. What do I get for signing up for the "Rewards" card?* You will receive a coupon for a FREE Fountain or Coffee Purchase. The coupon can be used immediately or kept for a future purchase. Back to top When do I use my "Rewards in a Flash" card? You should use your Rewards card with every purchase you make inside Flash Foods. Your card will be scanned by a store employee before you are given a "total due" amount. If you are eligible for a discount or reward at this time, it will automatically be applied to your total purchase price. Back to top How do I know if I received a Reward or Discount? An audio file will play stating "It's a Reward in a Flash, Check your receipt." Your clerk should then print a receipt for your purchase. Your receipt will list your Reward or Discount on a separate line. Back to top What is the difference between a Discount and a Reward? Discounts are applied at the time of purchase for fuel and monthly featured promotions. Rewards are applied to your purchase total once you have purchased enough to receive it. Example: Spent $50, received 50 cents off next purchase. Purchased 10 coffees and receive a FREE coffee. Back to top Are Cigarettes and Tobacco product purchases eligible for points accural? YES, these customers typically receive a .50 cent reward with every 2nd carton purchase. Back to top *What products are Not Eligible* for points accural? The only items that are not eligible at this time are Diesel, Kerosene, Money Orders, Gift Certificates and Lottery purchases. Back to top What do I do if I forgot my card? Unfortunately, you must present your card at the time of purchase to receive discounts or to collect points for a future reward. Back to top What do I do if I lose my "Rewards" card or it has been damaged? 2 Options are available... Option 1 - Visit any location to get a replacement card. Use our Paperless Registration to quickly get signed up. Call our 24 hour Helpdesk at 1-877-362-0959, Option 1, with your old card number and your new card number to transfer any points you have accrued. Option 2 - Complete a new application at any Flash Foods location. Check the "Change of Status" box at the bottom of the application. A store employee must write your old card number on the new application and apply a decal stating your new card number. Once we receive your new card number at our Corporate office, all of your information will be transferred to your new card number. You will not lose any points that you have accrued. If you do not know your old card number, a name search will be done in efforts to transfer your personal information, transaction history and points/credits earned. You can also visit our website or call our 24 hour help desk at 1-877-362-0959, Option 1 to request a replacement card. Please report a lost or stolen card immediately. If your Rewards Card is an active PumpsStart Card or if your card is a GOBlue Payment Card, please contact Flash Foods Corporate Office at the following number: 1-877-362-0959, Option 1 GOBlue Payment Card customers can also contact National Payment Card directly at: 1-877-403-2222 Back to top How do I change or update my personal information - name or address? 2 Options are available... Option 1 - Visit any location with Paperless Registration. They will scan your loyalty card and license to update your name and/or address change. If your license is not updated, or you do not have a Flash Foods near you that offers Paperless Registration, see Option 2. Option 2 - Complete a new application at any Flash Foods location. Check the "Change of Status" box at the bottom of the application. Make sure you write your 18 digit card number on the appplication. Example of 18 digit number: 501486800001234567. Back to top Can I come inside to get a discount for Fuel that was paid for at the pump? Unfortunately, you cannot. The Rewards card can only be scanned through our registers and not at the pumps. You must pay inside to receive your discounts. For information on how to receive discounts on fuel, click here. Back to top How can customers get more information on the program?** Customers can visit our website at www.flashfoods.com or call our 24 hour helpdesk at 1-877-362-0959, option 1. When visiting our website, customers can view their total lifetime savings, check to see when they received their last .50 cent reward or update their personal profile.
	Payment Card Frequently Asked Questions
What is a Payment Card? What is ACH? Are there any bank charges for ACH transactions? Are there any fees to enroll or to use this payment method? How is my loyalty membership card used for payment? Why use my payment card rather than a debit card? Why are you able to reduce the price per gallon at the pump? Is my information secure? What is a Payment Card? A payment card is a loyalty card, or membership card that has been authorized to conduct an ACH transaction. It is a form of an electronic check with a secured User ID for verification and security purposes. What is ACH? The Automated Clearing House (ACH) Network is a highly reliable and efficient nationwide, batch-oriented, electronic funds transfer system governed by the NACHA Operating Rules that provide for the inter-bank clearing of electronic payments for participating depository financial institutions. The Federal Reserve and Electronic Payments Network act as ACH Operators, central clearing facilities through which financial institutions transmit or receive ACH entries. Examples of ACH Payments include: Direct deposit of payroll, tax refunds, Social Security and other government benefits Direct payment of consumer bills such as mortgages, loans, utility bills, and insurance premiums Business-to-business payments E-checks E-commerce payments and federal, state, and local tax payment Are there any bank charges for ACH transactions? Banks do not charge for ACH transaction. This is the same method that is currently used for paying mortgage payments, car payments, and any authorized debits from your bank account. It is possible that some banks may charge a monthly fee for such (ACH) services, so please check with your bank for details. Charges will apply from your bank and from National Payment Card if your transaction is returned as NSF (Non-Sufficient Funds). The fee for NSF varies from $20 to $35 and depends on the statutory laws that your state has for checks with no funds. You may wish to contact your bank for their fee structure. Are there any fees to enroll or to use this payment method? No. There is no enrollment fee and we do not charge fees for use of your card. However, your bank may charge fees relating to the withdrawal of money from your checking account. Check with your bank for details.The only time you will incur any fees with the program, from National Payment Card LLC, is in the event of an NSF transaction. How is my loyalty membership card used for payment? National Payment Card LLC has patent-pending technology that enables you to link your checking account and your Personal Identification Number (PIN) with your payment card (driver license, loyalty card, etc.) so that you may pay for goods and services at participating merchants’ businesses. Why use a payment card rather than a debit card? Debit cards and credit cards are forms of payment that carry large merchant fees from the banking and credit card industry. These charges are transparent to the consumer. However, these charges limit the ability of the merchant to pass rewards directly to you. Why are you able to reduce the price per gallon at the pump? When you choose to use this form of payment, the merchant is able to pass the savings to you. Retailers operate on low margins and a high cost of their operation is the credit card processing fees. When you use a credit card at the station, the merchant pays about 2% of the amount you spend to the credit card company. That is expensive for the retailer. Since most gas stations are not equipped with the technology to accept a check and consumers seldom carry checks when they go to the station, payment by check is not practical. However, in essence, the ACH payment card is a check that you authorize which electronically debits your bank account. The retailer passes the savings to you as a rollback on the price per gallon for using a lower cost payment method. The retailers would rather reward you directly than pay the higher cost to the credit card companies. It is a WIN/WIN for both you and the retailer at whose business the transaction and the exchange of goods take places. Is my information secure? The security of your data is very important to our business. We do not resell or disclose any information to a third party. The data you have provided is required to enable us to verify and link your information to your card to be able to perform an ACH debit transaction.