This section can answer some of the questions you may have regarding our GoBlue Business Fleet program.
The signup process is also explained for you here. If you cannot find the answer you are looking for here, please use our Rewards/GoBlue Feedback form or call Flash Foods Customer Service at 877-362-0959, option #1. |
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How does it work?
Is it safe?
What are the Benefits?
How do I signup for the GoBlue Payment Card for Business or Fleets?
What happens if I use the wrong PIN number?
Who do I contact when the card is locked?
Are there any limits to the number of times I can use my Payment card?
The magnetic stripe on my payment card does not work. What can I do?
More GoBlue Quick Facts...
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| How does it work? |
It works by attaching your bank account to our GOBlue Payment Card. This is done through our web site www.flashfoods.com. Your card will behave similar to a debit card. You get the savings of instant discount rewards and the simple debit transaction to your bank account.
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| Is it Safe? |
We have a partnership with National Payment Card who provides the processing service for our new payment card. It is a secure transaction since it requires your PIN for authorization. National Payment Card secure web enrollment services allow the registration of your account on a VeriSign compliant site. VeriSign is the industry leader for web security and prevention of identity theft. The security of your data is very important to our business. We do not resell or disclose any information to a third party. The data you provide is required to enable us to verify and link your information to your card to be able to perform an ACH debit transaction against your bank.
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| What are the Benefits? |
The benefits are the instant savings you will have on every gallon of gas you purchase with your GOBlue Payment Card. Watch the pump rollback the price after your card is authorized. Savings on gas is only the beginning. Your card can be used for purchases inside the store. Your GOBlue Payment Card can also be used as your Rewards In A Flash loyalty card and a PumpStart Card.
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| How do I Sign Up for the GOBlue Payment Card for Business or Fleets? |
Ensure you possess the following:
- Authorized person to sign for your business and banking account activity.
- A checking account
- Must be at least 18 years old
- Internet access and a valid email address
1. Go to www.flashfoods.com/gobluefleet
2. Review Fleet FAQ's (Frequently Asked Questions) page and Click on Fleet Signup.
3. Complete Business / Fleet signup form. This will send your info to Flash Foods office.
4. A Flash Foods representative will contact you with a credit application for your completion.
5. The enrollment process begins and should take about 2/3 days.
6. After the enrollment & review process is completed, you will receive a "verification" email for you reply.
7. If you do not receive the emails, contact customer service at 1-877-403-2222.
8. Once enrollment verification is complete, you will receive your GOBlue Payment Card via US standard mail within 7 days.
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| What happens when I use the wrong PIN #? |
3rd incorrect try – Card is locked and can’t be used.
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| Who to contact when your card is locked? |
Contact our GOBlue Payment Card Processor. National Payment Card Customer Service 1-877-403-2222.
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| Are there any limits to the number of times I can use my payment card? |
Card limits apply to each account even if an account has multiple cards / users. The card limits for use of your payment card will be set subject to limits approved by Flash Foods. The account / card limits will be for the fields below:
* per transaction (dollar limit)
* transactions per day (times used per day)
* daily amount (dollar limit per day)
* transactions per week (times used per week)
* weekly amounts (dollar limit per week)
* Account limit per each card.*
* Account limits maybe reviewed after account activity of 30 days.*
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| The magnetic stripe on my payment card does not work. What can I do? |
Contact our GOBlue Payment Card Processor. National Payment Card Customer Service 1-877-403-2222.
Possible reasons for your card not working:
1. Invalid pin entries – results in a card being placed on hold.
2. Exceeding Velocity Limits – By Dollar Amount or Transaction Count
3. Outstanding Insufficient Funds in Customers Account
4. Card demagnetized – This can happen due to:
a. By storing 2 cards facing each other's magnetic strip: Always put your magnetic cards in the same direction.
b. Common demagnetizing culprits are the pads used to deactivate security devices in new books, CDs, and movies, some security screening machines, and in small magnets like those used on the fridge.
c. Speakers, some cell phones, and magnetic clasps on wallets and purses can also demagnetize a credit card.
Here is a list of messages that may occur: (If either register is down at time of processing, the transaction may not be able to be verified by our payment processor causing the transaction to fail)- “Please see cashier” at pump could mean:
-account is on hold due to 3 invalid pin #’s being entered (NPC would have to be contacted)
-account is on hold due to reaching their max purchase limit for day/week (NPC would have to be contacted)
-card could not be read properly
-account is on hold due to insufficient funds (NPC would have to be contacted)
If you receive the “Please see cashier” message at the pump, you can try the card inside and it may give you a more detailed message.
Here are a couple of the messages you may get inside:
- “Account on hold” could mean:
-You have reached your maximum pin attempts (NPC would have to be contacted)
-Outstanding Insufficient funds (NPC would have to be contacted) “Account over limit” means:
-The Limits set for the day/week have been met and cannot be exceeded (NPC would have to be contacted)
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 Quick Facts... |
| Does the card have the name of the business or card holder? NO |
| Can the card be limited to gas/oil only? NO |
| Does the card have an individul PIN number? YES |
| Does the card ask for odometer reading? YES |
| Can the PIN number be changed? YES, by authorized account manager. |
| Can card be used for drinks and snacks, etc? YES |
| Do I get a monthly statement? NO. Web access for daily, weekly and monthly purchases on main account and individual cards is available. |
| Can I get a copy of a "Lost Receipt"? NO. After each use of the card, an email is sent to the main account manager and web abilities is your backup verification. |
When I get the email for the most recent purchase of one of my cardholders, does the email tell who made the purchase? YES. The card holders' last 4 numbers are in the email.
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